General terms and conditions
§1 General information
The following terms and conditions are applicable to all orders which the customer (hereinafter called “you”) places with LORANEE, Sarah Niederl, Kettenabchweg 301, 8271 Bad Waltersdorf, firstname.lastname@example.org, Austira hereinafter called “LORANEE“, “us“ or “we“ in the online shop, on the website www.loranee.com or onlineshops of third parties who cooperate with us. Customers are only natural persons who conclude a purchase contract with us for purposes which mainly can neither be ascribed to their industrial nor their independent professional activities (consumers).
By using loranee.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”terms”). Please make sure you have read and understood the terms before placing your order. These terms may be changed at any time and notice of such changes shall be given by posting updated terms on the site. Your continued use of the site thereafter constitutes acceptance of the updated terms.
The inclusion of any products or services on loranee.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
LORANEE wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the loranee.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
§2 Conclusion of contract with
8271 Bad Waltersdorf
§3 Product presentation
All content on this site (including, for example, text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces, information, code and software, and the selection and manner of compilation and presentation), is owned by LORANEE, other content providers (such as LORANEE´s retail partners or suppliers) or their licensors, and may be protected by copyright, trademark, and other applicable laws.
Your access to and use of the site does not grant you any license or right to use any trademark, logo, or service mark displayed on the site. LORANEE, other content providers, or their licensors retain full and complete title to and reserve all rights in the material on the site, including all associated intellectual property rights. LORANEE neither warrants nor represents that your use of materials on the site will not infringe rights of third parties.
You may access the site only for your personal and non-commercial use, and you may not modify or delete any copyright, trademark or other proprietary notice relating to the material you access.
Any other use of the material on the site, including, without limitation, the modification, distribution, transmission, performance, publication, uploading, licensing, reverse engineering, transfer, or sale of, or the creation of derivative works from, any material, information, software, products, or services obtained from the site, or use of the site for purposes competitive with LORANEE, or for other commercial purposes, is expressly prohibited. You agree to abide by all additional restrictions displayed on the site as they may be updated from time to time.
Please note that all information on the website are not an offer for concluding a contract. Rather, they are a request to you to submit an offer for the conclusion of a contract. To place an unbinding offer for the conclusion of a purchase contract, you have to go through the ordering process of our online shop. You consent to place a binding offer by clicking the “Buy” button after you have put the selected product into the virtual shopping cart and gone through the ordering process. A valid purchase contract is only concluded upon receipt of a shipping confirmation by email to the customer.
§4 Order process
The ordering options available to you are via loranee.com. Once you have placed your order, you will receive an order confirmation from us by e-mail. This order information is our acceptance of your offer for the conclusion of a contract. Make sure that the e-mail address specified by you for the handling of the order is correct so that you can receive our order confirmation at this address. When using SPAM filters, make sure in particular that all e-mails sent by us can be delivered.
If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an LORANEE representative will contact you to settle the refund.
Items sold on the site may be subject to tax. Prior to submitting your purchase request, you will see an estimate of the tax to be collected on your order. This tax amount will depend on various factors, including the items purchased and the shipment destination. The prices include the statutory Value Added Tax but do not include a delivery charge.
Pricing errors, out-of-stock and other errors occasionally occur on the site. We reserve the right to cancel any orders containing pricing errors, out of stock errors or other errors at any time without further obligation to you, including after you have received a confirmation of your order. Should this happen with your order, we’re very sorry for the inconvenience. Please contact us so we can try to figure out what happened and do our best to make sure it doesn’t happen again.
In addition, if any item you request becomes unavailable on the site, we may cancel your order.
You can pay for your goods in various ways as set out below:
Payment before delivery
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. LORANEE reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
When paying by PayPal, LORANEE reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. LORANEE reserves the right to deny any purchase.
Payment after delivery
Klarna Invoice - pay within 14 days
The payment request is sent to your e-mail address when the order is shipped. Payment information can also be found on the delivery note, enclosed in the parcel. The statement will show the total amount due including VAT and delivery charges. Payment is due within 14 days after the statement date.
Klarna Payment in instalments
Klarna will charge an interest on your account balance. The current annual percentage rate of interest is at least 1/24.
You fall into arrears if your statement or instalment account is not paid by the due date. The total amount owed by you to LORANEE becomes payable immediately, or, in the case of customers paying by instalments, following notice from LORANEE to that effect. Klarna will send you a payment reminder letter requesting payment immediately. If you have still failed to pay the overdue amounts Klarna will send you a ”Notice of Default”.
§6 Delivery charges
The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.
LORANEE endeavours to dispatch orders in the fastest possible time and in the order in which they are placed.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
§7 Retention of title
The goods remain LORANEE property until all his claims against the Buyer arising from the business relationship are met (Goods subject to retention of title clause).
If the item you have received is defective, please notify LORANEE promptly and return the item. LORANEE will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
LORANEE guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
Standard Care Warranty and Extended Care terms and Conditions
Please contact LORANEE Support for all warranty and product support requests.
§10 Right of revocation
You have the right to withdraw from this agreement within fourteen days without stating a reason. The period of revocation is fourteen days from the date on which the goods were accepted by you or by a third party appointed by you, who is not the carrier. In order to exercise your right of revocation, you must notify us (LORANEE, Sarah Niederl, Kettenbachweg 301, 8271 Bad Waltersdorf, Austria) accordingly in an unequivocal statement (e.g. letter sent by post or e-mail) of your decision to withdraw from the agreement. Sending notification of your intention to exercise your right of revocation prior to expiry of the period of revocation shall be sufficient to comply with the period of revocation.
If you withdraw from this agreement, we shall refund the payments that we have received from you, without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse the refund until the goods have been returned to us or until such time as you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and, at all events, within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline shall be deemed to have been complied with if the goods are dispatched prior to expiry of the deadline.
The immediate costs of returning the goods shall be borne by you. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties and functionality of said goods.
Sample revocation form to:
8271 Bad Waltersdorf
I/We* hereby give notice that I/We* withdraw from my/our*
contract of sale of the following goods*/provision of the following service
Date of order (*)/Date of receive (*)
§11 Customer service
On weekdays from 9.00 am to 4.00 pm
Bad Waltersdorf, the 15.06.2021